Do you need more information on our counselling services? Here is a list of commonly asked questions, that may be able to assist you. Please reach out via the Contact Us page if you need any further information.
Our office is located at 1A Murray Street in Fulham and there is onsite and street parking available.
FMH provides confidential, professional counselling to support mental health and wellbeing. Our sessions are tailored to each person’s needs and delivered by qualified clinicians who understand the unique pressures of frontline and high performing roles as well as the challenges life throws at us.
Support can be provided for personal or professional challenges, with common areas of support including trauma, stress, anxiety, depression and workplace conflicts.
Before we can schedule your first session, we will need to collect some personal and background information. We do this by sending you our service agreement that can be viewed and submitted online. Once this has been completed, you will gain access to our client portal to schedule your session.
Sessions can be booked online through our client portal or via our administration team. We cater for shift workers with after hours telehealth sessions available on some evenings throughout the week.
Absolutely, you are in control of which of our team you see. We will work with you to find the right fit based on your circumstances and challenges.
FMH offers in person counselling sessions from our Fulham office or online via telehealth. You are able to choose how you access our services based on your preference.
All our sessions are 60 minutes long.
Depending on your provider, you may able to claim the cost of your session. Not all our counsellors are registered private health insurance providers so please speak to us if you are a member of one of the following health funds:
- Police Health Fund
- Emergency Services Health
- Phoenix Health
- St Lukes Health
- GMHBA
- CUA Health (telehealth only)
- Teachers Union Health
- AIA
- Westfund
Unfortunately no, counselling is not able to be claimed under Medicare and we do not bulk bill. Full payment is required at the completion of your session.
You can cancel or rebook your session through our client portal if you provide more than 24 hours notice. If you need to change or cancel on the same day as your session, please contact us directly. Same day cancellations will incur a cancellation fee.
We understand that sometimes you may need to cancel your session at short notice, however sessions cancelled with less than 24 hours notice will attract a cancellation fee equal to the cost of the session. Please refer to your service agreement for more information.
Absolutely. Our sessions are completely confidential, even if you see us as part of your Employee Assistance Program.
Yes we do and this is our point of difference. Our counselling team come from a variety of backgrounds, all with lived experience of their own mental health challenges. Our team understands the unique challenges of frontline workers and we use evidence based approaches to provide safe, effective support for recovery and resilience.
Your first session is a chance for your counsellor to learn about you, your concerns and what you’d like to achieve. You’ll also have the opportunity to ask questions and discuss how counselling can best support you moving forward.
No. Although FMH specialises in supporting Veterans and First Responders due to the service background of some of our team, our counselling services are available to anyone who may benefit from mental health support.
